Specials

Customer Resource Center

AffordableDisplays.com Customer Resource Center

Below you'll find answers to our most common questions. But maybe you have a complicated question, need expedited shipping or have an important deadline to discuss. We're here for you! Call us at 1-800-723-2050, send an e-mail at sales@affordabledisplays.com or fill out our contact form and our Image Consultants would be happy to assist you.

How do I create an account?
Start here by clicking on “Login” at the top right hand corner of any page on our site. Enter your e-mail address and begin creating  your account by creating a password.  Fill in the contact fields and you’re done.  It’s that simple.  Now you can place any order online, save your own addresses, look up past orders and check in on current ones.

How do I edit my account information?
Log in to your account using your e-mail address and the password you created.  Once logged in you can select My Personal Information, My Addresses, Order History and Details.  In any of these tabs you can edit whatever information you want.

How can I access My Favorite Products?
Log in to your account using your e-mail address and the password you created. Once logged in you can select My Favorite Products to view the specific products you like the most.

What if there are two or more people who do the ordering for my company. Do we need separate logins or can we share?
Yes, you can share. You don’t need separate login unless you’d like to. Whichever you prefer is fine with us.

I’m new at this, can you help me choose a display?
Absolutely! That’s what our Image Consultants are here for.  To guide you through the purchasing process from beginning to end.  Needing help choosing the best system is just the first step and sometime the hardest so please ask for help. You may call 1-800-723-2050 or e-mail sales@affordabledisplays.com or fill out our contact form and we’ll contact you.

I want to do a reorder the same thing I purchased before. Do you save my order history so I can easily reorder it? And did you save my graphic art file?
We keep account records of every previous order placed.  However, there are two ways you can place another order for the same item.  If you placed your order online previously, you can login to your account and look up your order that way.  Or you can just give us a call at 1-800-723-2050 and we can research your account details to help you place another order.   We do save graphic files for up to 4 years.  We’ll just need to get the assistance of our graphics department to double-check if we still have your art file.

I do not need any hardware. I just need a custom print (or a replacement graphic). How do I order it?
Replacement only graphics cannot be ordered through our website.  Please call 1-800-723-2050 and speak with your Image Consultant who can research your account details to help you place a replacement graphic order for the correct item.  If you don’t know who you’ve worked with in the past just ask we can connect you to the Image Consultant who is familiar with your account details.  You may also send an e-mail to sales@affordabledisplays.com or fill out our contact form and we’ll contact you.

How do I change quantities or cancel an item in my order?
Please call 1-800-723-2050 and speak with your Image Consultant.  Please note: once an order has begun processing, printing and/or production begun or has shipped, is no longer editable or able to be cancelled.  For returns please see our Return Policy.

I want my graphic order on time. What can I do to ensure my turnaround time?
For best results, submit your artwork before noon, 12:00 p.m. EST on the day you place your order. You will be contacting by your assigned Image Consultant to confirm the order details .  Next you’ll receive an email containing your graphic art E-Proof within 24 HRS.   If you approve your E-Proof before 3:00 p.m. EST that same day then your order will be submitted into production that same day.  If approved after 3:00 p.m. EST then your order will be submitted into production the next business day. *Graphic E-Proof approval must be submitted and confirmation received.

How are backordered items handled?
We will notify you as soon as we can that an item you’ve purchased is on backorder.  After an order is placed we place your order on a waiting list.  Your order is filled immediately as soon as the backordered item comes in stock again.  We will notify you of the ship date and delivery date.

Where do I find the prices?
Our site was created to show you the prices of every item including the optional accessories available for each.  If a price is unclear please just ask us to explain further.

How do I ensure there are no billing issues?
To ensure an on-time delivery, please provide your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in delays to your order. AffordableDisplays.com is not responsible for shipping delays due to incorrect information.

What are my payment choices?
Visa, Mastercard, American Express, Discover, ACH Checking Account Online Transfer, Net 30*, Check* and Cash**.

*Must be approved first. To apply for Net 30, click contact your Image Consultant at 1-800-723-2050 for details on the approval process which may take up to 5 business days.
*Your order will not ship until we receive your check.
**For pick up orders only.

What is Net 30?
Net 30 is a line of store credit through Affordable Exhibit Displays, Inc. To apply, please speak with your Image Consultant for details.  A credit application must be filled out and the approval process may take up to 5 business days. Net 30 terms are reviewed every six (6) months.

Do you accept Purchase Orders?
Yes, however, you must have a Net 30 account approved in order to use a Purchase Order.  

When will my credit card be charged?
This depends upon how you place your order.  If placed through our website then payment is processed securely right away; however, if you placed your order by phone or e-mail directly with an Image Consultant then your credit card will be charged prior to your order ship date and no later.  Your order will not ship until payment has been received.   Your credit card may be charged up until your ship date for additional charges that have incurred such as last minute rush fees or shipping upgrades, graphic design time, or any product changes or add-ons exceeding the original amount.  Any temporary authorizations placed on your card when placing an order should drop off in 3-5 business days.

Is a deposit required to begin my order?
A deposit is required on all custom/large quantity orders that are over $10,000.  A 50% deposit is due upon order approval and the 50% balance is due on your scheduled ship date.  Payment may be made by Visa, Mastercard, American Express, Discover, or ACH Checking Account Online Transfer.  Any single payments over $10,000 will only be accepted by ACH Checking Account Online Transfer.

Do I have to pay sales tax?
No.  Unless you are in or have a location in the state of Maine.  

I see a strange charge on my card from your company. What is it for?
You can double-check your order history by logging into your account if your order was placed online or if you do not have your account login handy, please call 1-800-723-2050.

How do I get a copy of my receipt/invoice?
Log in to your account using your e-mail address and the password you created.  Once logged in you can select Order History and Details.  You can print a copy there.  Or please call 1-800-723-2050 and speak with your Image Consultant for an e-mail copy to be sent.  

When will my credit appear on my account?
If a credit was necessary, it will be handled by our accounting department within 7-10 business days. If we are waiting for an item return before issuing a refund, then 7-10 business days after we receive the item.  Please see our Return Policy for additional details.

What promotions do you have?
We often have monthly specials. For monthly specials, you can retrieve the promo code from our twice-monthly e-mail sent out to our newsletter subscribers.

How do I use a coupon/promo code?
You can either call 1-800-723-2050 and place your order over the phone then just mention the Promo Code or you can create and account (see above tab My Account for instructions on how to start an account) and add item into your cart. You can enter your Promo Code during the checkout process, then click “apply”. That’s it.

How do I upload art?
You may upload your completed artwork file using our online FTP. Click here to Send Your File now.  Simply follow the steps and instructions to upload your art.

What art file formats do you accept?
We work with Adobe Suite programs.  Please see our Graphic Specifications page for further details.

What resolution does my art need to be at?
100-125 dpi at full print size.

What color mode do you print in?
CMYK only.  Please ensure your art file is created in CMYK mode and not RGB.

I need a little more help getting my art file ready. Do you have extra tips?
Yes, click here for more Graphic Specifications. If you need extra help, you can contact us at 1-800-723-2050.

Where can I find graphic templates?
You may go to our Templates page to view the templates for all of our products. Just slide down the tab for your style display.

Can your team help with the graphic designing of my display?
Absolutely! We offer in-house graphic designing.  Our team has over 20 years experience of specifically designing Trade Show displays. To learn more, please visit our Graphic Design page.
Here’s How You Can Begin:

  • Chat now, call 1-800-723-2050 or e-mail sales@affordabledisplays.com
  • Discussion time with rep go over ideas and brainstorm
  • Provide your file
  • Initial design draft is sent for review, changes
  • Approve to be send to production

What is my graphic turnaround time?
Most custom graphic production times are 3-5 business days, AFTER receipt of your graphic proof approval and starting the following business day. Large quantities over 6 of any item are subject to longer turnaround times. Your assigned Image Consultant will inform you of the production time of your order when the order is placed.  You may, however, inquire about production time prior to order placement.

What if the item I purchased is an in stock item, hardware only item?  Such as a shipping case or literature rack.
In stock, hardware only items are typically shipped the following business day after order placement.

How do I let you know my order might need to be a Rush?
If you have a specific date you need to receive your order on, we need to know immediately.  This will allow us to ensure it can be done.

Is there a Rush charge for Rush Production?
Yes.  This will depend upon what item is being ordered, how many there are and how much time your deadline is allowing for production.  All rush production orders are handled on a per order basis.  Rush charges are typically $50-$300, depending.

I need my order shipped out today. Is this possible?
Maybe. Please call 1-800-723-2050 to find out if the item you are interested can be shipped same day.  This depend upon the item and what time you call to allow for paperwork preparation, shipping packaging and pick up by FedEx.

Please visit our Shipping page for further details

We’re so happy to offer standard ground shipping for a FLAT FEE OF JUST $24 PER SHIPMENT ADDRESS.
Upgraded Overnight, 2nd Day Air, 3 Day Air shipments or freight shipment for bulk orders require a shipping quote prior to your ship date and the shipping charges are per address. We do offer FedEx Ground and/or FedEx Air delivery service to Alaska, Hawaii Guam, Puerto Rico, U.S. Virgin Islands - quotes provided prior to your ship date and level of service will be confirmed to your specific delivery location.

Flat Fee Shipping Information
Our side-wide $24 Flat Fee FedEx Ground shipping service only applies (1) SINGLE SHIPMENT address, if multiple addresses are required there is a $24.00 per address fee. Your order must ship complete to one address within the Continental USA (excludes AK, HI & PR) and shipped by FEDEX Ground service only. No credit is given if shipped by any other method, shipping level, carrier or if your own shipper account number number is used.  Excludes dimensional oversize packages per FedEx requirements, high volume orders requiring a freight or pallet shipments. Please visit the Freight Shipment tab for more details.  

I need to expedite my order. What are my shipping options/methods?
If FedEx Ground won’t get your order there on time, you can upgrade your shipping. Because we offer a flat fee Ground shipping on our site you cannot calculate any upgraded shipping on your own.  Please contact your Image Consultant at 1-800-723-2050 to find out what options are available and obtain an accurate cost.

How do I upgrade/expedite my shipping after I placed my order?
We’ll change it for you on our end. Please contact your Image Consultant at 1-800-723-2050 to find out what options are available and obtain an accurate additional upgrade cost.

Please remember that upgraded shipping options have higher costs than just our $24 Flat Fee Ground shipping. Once a shipment has left our facility, Affordable Exhibit Displays, Inc. will not be liable for the cost to reroute a shipment to any address other than the one provided at time of shipment. Affordable Exhibit Displays, Inc. will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.

When will my order be delivered?
FedEx delivers Monday through Friday*, unless Saturday delivery is requested. Order arrival dates depend on your shipping method, your ship-from location and your ship-to destination. *Next Day Air Friday shipments will be delivered end of day the following Monday, NOT Saturday.

Would you blind ship, if needed?
Yes. We can blind ship any order, if we are notified at time of order placement.  For Affiliate Program members blind shipping all orders is required please ensure your Image Consultant has the proper blind ship address on file.

Do you ship to hotel or ship to show direct addresses?
Absolutely!  Please be sure to provide your Image Consultant with all of the complete shipping address details to ensure a smooth delivery.  If addresses using a trade show company such as Freeman or GES show direct services require a special shipping label please provide a copy to your Image Consultant.

Can I pick up my order?
Yes! If you are in or around Maine and want to pick up your order instead please feel free to stop by. You save the $24 Flat Fee Ground shipping fee too!

Shipping Policy
Our site-wide $24 Flat Fee FedEx Ground shipping service only applies (1) SINGLE SHIPMENT address, if multiple addresses are required there is a $24.00 per address fee. Your order must ship complete to one address within the Continental U.S.A. (excludes AK, HI & PR) and shipped by FEDEX Ground service only. No credit is given if shipped by any other method, shipping level, carrier or if your own shipper account number number is used.  Excludes dimensional oversize packages per FedEx requirements, high volume orders requiring a freight or pallet shipments. Please visit the Freight Shipment tab for more details.  

Affordable Exhibit Displays, Inc. will not be held liable for any delays in the shipping of products. The delivery times indicated on this website are only estimates made by our carrier of choice FedEx. These estimates are not mislead to be as actual amounts of time for production. Affordable Exhibit Displays, Inc. will also not be held liable for delays out of our control from any third-party carriers. There will be no refund of shipping costs if a third party shipping company’s responsibility for a shipment not arriving to the destination on the specified date. If a claim has be opened due to the shipping carrier’s handling abuse, item arriving damaged, or not arriving on time with the shipping company on your behalf, a refund of any kind must be issued by the shipping partner and not by Affordable Exhibit Displays, Inc. If an order was not shipped out on the day specified by the Image Consultant, we will make every attempt to ensure the delivery date is met but no refund will be given.  Please review the Return Policy to make sure your order can be returned.

What is your Return Policy?
Affordable Exhibit Displays guarantees you will be 100% satisfied with your order. Please read the following return procedure to insure your return is processed quickly and without delays. All products must be returned unused, in new condition in the original packaging within 7 business days of receipt. You must first contact your Image Consultant to obtain a Return Merchandise Authorization (RMA#). All items must arrive at our facility within ten days of the return request, no exceptions. Please clearly print your RMA# on the outside of the package to alert the shipping dept. this package is a return item. This will start the inspection process needed for the refund to be issued. Any shipping and/or handling charges on the original order will not be refunded. At our discretion, a restocking fee up to 25% of the cost of items returned. There is no return or refund for custom printed graphic items because of their custom nature.

Are the shipping fees refunded?
No. The initial shipping cost is not refunded and the return shipping is also your responsibility. Affordable Exhibit Displays, Inc. is not responsible for shipping costs or damage on returned items. All components returned must be packed carefully in the original packaging. It is suggested to send your return using a trackable method such as FedEx or UPS.

Graphic and Custom Orders
Customized product orders do not apply to our Return policy above. Any customized items include but are not limited to any printed graphics, custom sizes, conceptual items made for your use only or special order items. Customized items will not be able to be returned unless approved by our company. Any and all graphics and customized product orders claims must be reported within 24 hours of receipt. All claims include but are not limited discrepancies between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours, no exceptions, from the time of receipt of merchandise and should be directed to sales@affordabledisplays.com.

What is your warranty?
The Warranty for each product is specifically listed on it's product page. Warranties may vary from 30 days, 1 year, 10 year or Lifetime depending on the product or manufacturer.

What promotions do you have?
We often have monthly specials or featured products.  For monthly specials, you can retrieve the promo code from our e-mail newsletter sent out to our subscribers. To subscribe to our Newsletter Sign-Up list please click here.

How do I use a coupon/promo code?
You can either call 1-800-723-2050 and place your order over the phone then just mention the Promo Code or you can create and account (see above tab My Account for instructions on how to start an account) and add item into your cart. You can enter your Promo Code during the checkout process, then click “apply”. That’s it.

Our hours of operations are Monday - Friday 8:30 am to 5:00 pm EST

Toll Free: 1-800-723-2050
Local (Maine): 1-207-782-6175
Fax 1-207-783-9685
sales@affordabledisplays.com
artwork@affordabledisplays.com

Shipping & Office Location: 307 Route 202, Greene, ME 0436

Holiday closures:
Memorial Day
July 4th
Labor Day
Veterans' Day
Thanksgiving Day
Week of Christmas thru the New Year